Support Built Around Real-World Small Organizations
Many small businesses and non-profits end up with a patchwork of tools: a website here, a shared inbox there, maybe a few critical spreadsheets keeping everything moving. When something breaks, it often lands on the busiest person’s desk. Think of us as your on-call CTO: email deliverability, DNS issues, hosting outages, and software updates handled calmly, clearly, and with your day-to-day reality in mind.
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Need someone to help when a website, email, or tool stops behaving, but don’t have an in-house IT team?
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Tired of spending evenings troubleshooting tech issues instead of serving clients or running programs?
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Want a partner who can explain options in plain language and help you make calm, practical decisions?
Fractal Web Design · IT Support
A steady technical point of contact.
We act as a friendly, technically-minded partner for your team, helping you respond to issues, plan ahead, and keep critical systems running with less stress.
Organizations without dedicated IT staff who still depend on reliable systems.
Practical recommendations, realistic timelines, and options explained in plain language.
Help With the Tools You Rely On Every Day
We focus on the practical, day-to-day systems that keep your organization running, including websites, hosting, email, and key cloud tools, so you have one partner to call when something feels off.
Day-to-Day Technical Support
Help with the tools you rely on, like websites, hosting, email, and key cloud services, without needing a full IT department.
Website & Hosting Troubleshooting
Support for outages, errors, and confusing behaviour across your site, DNS, and hosting providers.
Email & Domain Assistance
Guidance on email deliverability, DNS records, and account changes so messages reach the right inboxes.
Vendor Coordination
A technical contact who can speak with hosting companies, SaaS vendors, or other providers on your behalf.
Lightweight Security & Backups
Practical steps to reduce risk, including backups, access reviews, and basic hardening, tailored to small organizations.
Guidance on Future Changes
Advice when you’re considering a new tool, redesign, or migration so changes are less stressful and more predictable.
Clear Expectations, No Mystery Escalation Paths
We serve a limited number of clients so we can respond thoughtfully instead of racing through ticket queues. Most of our work happens during regular business hours, with practical options for urgent issues that can’t wait.
- • Business-hours support for day-to-day questions, changes, and troubleshooting.
- • Simple, direct contact, typically via email, with scheduled calls when a conversation is easier.
- • Reasonable response expectations set up front so you know what “urgent” means in practice.
- • Help planning maintenance windows or changes so staff and stakeholders aren’t surprised.
Not sure if your needs fit “IT support”?
Many of our support relationships start small: a single website issue, a DNS change, or help untangling an email problem. From there, we can decide together whether a more ongoing support arrangement makes sense.
- • Start with a specific issue or question. No long-term commitment required.
- • Get a clear explanation of what’s going on and what your options are.
- • Decide whether you’d like ongoing support based on real experience working together.
Need Calm, Reliable IT Support?
Responsive IT support for small businesses and non-profits in Hamilton and across Canada. We’ll reply within 1 business day.